11 Staff and Contact

Note: All email addresses below have an @cs.brown.edu suffix except the lists at the bottom.

11.1 Who We Are

11.2 Hours

11.3 How to Contact Us

Unless your issue is confidential in some way, please use Piazza, not email, as your first point of contact.

If you have questions about a grade on an assignment, first come to the hours of the TA who graded you. If you are still not satisfied, you can escalate your complaint.

If you have a sensitive issue that you don’t want the TAs to see, write to cs1730headtas@lists.brown.edu. This goes only to the Head TA and the professor.

If you have an issue that you don’t want even the Head TA to see, you can always write directly to the professor.

11.4 What to Not Do

Excluding confidential issues, please do not write to individual course staff unless they have asked you to do so; if you write a course staff member directly, they will ignore your message. All course staff have an existence outside the context of this course, and their time when they aren’t working as a TA is their own. Instead, always post to Piazza. This will not only get you the next available person on duty, it will also get you quicker responses.

When replying to email, always group-reply (a.k.a., “reply all”) unless you have a good reason not to.

11.5 Want Advice?

If you have a question unrelated to the course and just want one of the staff’s advice, do ask us. We’re friendly and eager to answer questions though, of course, we cannot commit to responding to emails not related to the course in a timely manner.