SPOCs (Systems Programmer, Operator, and Consultants) assist in the installation, maintenance, development, and documentation of local software. In addition, they represent the off-hours technical support staff, and assist with administrative tasks.
How to get help
In general, the best way to get help is to email firstname.lastname@example.org (more info.) This helps us deal with problems most efficiently.
If an issue needs immediate attention, you can try emailing the on-duty SPOC (see the below schedule).
On nights, weekends, and holidays, at least one SPOC will always be responsible for reading submitted problem tickets ("remote coverage"). On weeknights, a SPOC will also be in the building to deal with requests in person.
The schedule is available as a Google Calendar: