The SPOCs

SPOCs (Systems Programmer, Operator, and Consultants) assist in the installation, maintenance, development, and documentation of local software. In addition, they represent the off-hours technical support staff, and assist with administrative tasks. The current SPOCs are:

amiles6
sliu176
jchen345
klu25
bbi1
ewibowo

How to get help

In general, the best way to get help is to email problem@cs.brown.edu (more info.) This helps us deal with problems most efficiently.

If an issue needs immediate attention, you can try emailing the on-duty SPOC (see the below schedule).

On nights, weekends, and holidays, at least one SPOC will always be responsible for reading submitted problem tickets ("remote coverage"). On weeknights, a SPOC will also be in the building to deal with requests in person.

Current Schedule

The schedule is available as a Google Calendar:

Additional support resources